EO
Elsjé Oosthuizen

1 reviews | Active since Feb 2016

10 Dec 2019, 17:50

Dion Wired, The Grove

Pathetic service. Bought & paid for a new washing machine on Black Friday 29/11, with the promise of having the item ready for pick-up the next week Monday. Monday comes & when queried, they respond by saying they have lost the proof of payment. Proof of payment is sorted out. Wednesday I return to the store again to try and determine when the elusive washing machine will make an appearance. The whole week comes & goes without a washing machine. Empty promises & excuses are in abundance. The next Monday 09/12 when I physically go to the store again to follow up, there is a promise of free delivery the Tuesday 10/12. Tuesday has also come & gone. Still no washing machine. So disappointed. After phoning the shop today they have promised to deliver tomorrow on the 11/12/19. Fingers crossed.

0
Replies (2)
Dion Wired
Dion Wired's reply10 Dec 2019, 18:42
Official
Hi Elsjé, 

Thank you for your feedback.

I would like to to have this matter resolved ASAP, Please email us your contact details to ***.

I look forward to hearing from you.

Kind Regards
Tamlyn Lockman



Dion Wired
Dion Wired's reply20 Dec 2019, 14:50
Official
Hi Elsjé O, 

Trust all is well.

Just a follow up, has your query been resolved?

I have requested contact details and i have not been able to get hold of you.

I look forward to your response.

Kind Regards
Tamlyn Lockman