DION WIRED: SHOCKING online ability to deliver on purchases made and VERY BAD CUSTOMER SERVICE!

I recently successfully transacted an order online early on the 1st morning of the Dion Wired birthday Sale for a laptop computer which I was very keen on purchasing. Having had the money taken out of my account, I avoided going to the nearest Dion Wired store to buy this laptop, as I had already nailed down my order online.

To my great disappointment, I was emailed 10 days later to say that they had none in sotck. I am very aggrieved as my order was placed extremely early (as soon as the deal was online) and I didn't go in store as a result to buy directly.

After logging a complaint with the hotline (reference # ********** **), I was told all they could do was offer me a measly inconvenience voucher. It pakles in comparison to my inconvenience and I requested the consultant to ask her manager to call me back. Despite me calling in twice to get hold of the manager, I am still awaiting his call, 1 week later!

In summary: SHOCKING online ability to deliver on purchases made and VERY BAD CUSTOMER SERVICE!