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Bossie B

1 reviews | Active since Apr 2011

17 Mar 2016, 07:56

Dion Wired sell half guarantee laptops

We bought a brand new ASUS intel celeron NB x451 from Dion Wired in Fourways on 11 December 2015 and on 7 March 2016 returned it in at Dion Wired Kollonade because it was faulty and had to be checked.<br> Two weeks later we get a phone call stating that the screen cable is faulty and it is not covered by the warranty and we need to pay R2500.00 to get the laptop repaired. When we bought the laptop it was clearly stated to us to keep our receipt because of a 12 month guarantee on the unit. NOBODY told us that only HALF of the laptop is under the guarantee!! ( Job no: 6188)<br> This is bad publicity for a company.

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Replies (1)
Dion Wired
Dion Wired's reply19 Mar 2016, 14:06
Official
Hello Lonmin,

We acknowledge receipt of your complaint and apologize for any inconvenience caused.

We confirm that management did contact you to advise why we cannot repair / replace or refund you for this item. This was back-up with technical reports.

Regards.

Customer Service Team
***
Tel: ***73