WM
Waseen M
1 reviews | Active since Apr 2017
13 Jan 2018, 07:47
Dion wired ********
Bought a hisense UHD 48" tv from dion after a year and 2 months the tv gives up. The recipet is blur and cant see anything got a copy of bank statement and it clearly shows the purchase from dion wired with they reference now dion says they system has changed and the invoice is lost and hi sesne wont fix the tv without the invoice. Lucky for consumer protection i have given them the statement anf they said thats more than enough as a proof of purchase. I also started having problems with the hi sense fridge game sold me lucky i had the the invoice scanned
Helpful (0)
Replies (4)0
Replies (4)
Dion Wired's replyOfficial
13 Jan 2018, 11:36Good day Waseen Mohamed,
We acknowledge receipt of your complaint and would like to apologise for any inconvenience caused.
Please advise as to the branch of purchase in order for this matter to be investigated.
We did try to contact you telephonically, but reached your voicemail
A voice message was also left for you.
Regards
Dion Wired Customer Service
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Best regards,
Dion Wired's reply13 Jan 2018, 11:36
Official
Good day Waseen Mohamed,
We acknowledge receipt of your complaint and would like to apologise for any inconvenience caused.
Please advise as to the branch of purchase in order for this matter to be investigated.
We did try to contact you telephonically, but reached your voicemail
A voice message was also left for you.
Regards
Dion Wired Customer Service
***
***
Best regards,
WM
Waseen M's updateReviewer Update
13 Jan 2018, 12:51Tried calling ********** being on hold for an hour no response
WM
Waseen M's update13 Jan 2018, 12:51
Reviewer Update
Tried calling ********** being on hold for an hour no response
WM
Waseen M's updateReviewer Update
13 Jan 2018, 13:03The tv was purchased from dion mall of the north in polokwane but they closed down than i was sent to game mall of the north rebecca said if they take the tv in i will pay full cost for having it fixed but the tv has a 4 year warranty and the tv is over a year old
WM
Waseen M's update13 Jan 2018, 13:03
Reviewer Update
The tv was purchased from dion mall of the north in polokwane but they closed down than i was sent to game mall of the north rebecca said if they take the tv in i will pay full cost for having it fixed but the tv has a 4 year warranty and the tv is over a year old
Dion Wired's replyOfficial
13 Jan 2018, 14:05Good day Waseen,
Thank you for the updated feedback
We acknowledge receipt of your complaint with reference ***0.
This matter was referred to management for further investigation and assistance
Regards
Dion Wired Customer Service
service@dionwired.co.za
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Best regards,
Dion Wired's reply13 Jan 2018, 14:05
Official
Good day Waseen,
Thank you for the updated feedback
We acknowledge receipt of your complaint with reference ***0.
This matter was referred to management for further investigation and assistance
Regards
Dion Wired Customer Service
service@dionwired.co.za
***
Best regards,