IS
Ismail S
1 reviews | Active since Nov 2015
19 Nov 2015, 12:24
Dion Wired refused exchange
On 26 October 2015 I purchased a laptop from Dion Wired in Canal Walk Shopping Centre (Dell Inspiron 3000 series). The hard drive crashed on the 18th November 2015. I went in and requested a new unit because it is my work laptop and only has Microsoft Office 2010 installed. No other programs or data e.g. Movies/series. Dion Wired refuses to replace the unit and needs to send it to Dell first and that means i lose patients because it is my work laptop which I use as an adjunct for patient treatment.
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Dion Wired's replyOfficial
19 Nov 2015, 15:28Hello isayed25,
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience caused.
We confirm that the Store manager are personally involved with this complaint and that the item was already taken to the Supplier for an assessment. The store will keep you updated.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience caused.
We confirm that the Store manager are personally involved with this complaint and that the item was already taken to the Supplier for an assessment. The store will keep you updated.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Dion Wired's reply19 Nov 2015, 15:28
Official
Hello isayed25,
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience caused.
We confirm that the Store manager are personally involved with this complaint and that the item was already taken to the Supplier for an assessment. The store will keep you updated.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience caused.
We confirm that the Store manager are personally involved with this complaint and that the item was already taken to the Supplier for an assessment. The store will keep you updated.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,