IM
Ismaeel M

1 reviews | Active since Oct 2018

30 Oct 2018, 07:09

Dion wired played dirty

Terrible Customer service,Disgusting actually ,they dont have much regard for your issues,I had seen an item on their online store which was dirt cheap,I managed to calculate that it could have been an error on their part,so I contacted web support with a screenshot and an email regarding this,I made it quite clear I was taking 2 of the selected items,and that they should inform their dispatch to send the product that is on the website,after waiting an entire week for feedback I contacted the online manager,after telling him that I dont want to go through the return process as I live far from a Dion Wired store and do not want to pay extra pick up costs and that he should therefore tell them to send the correct item to me and confirm so I can check out.He asks for the item number,tells me hell callback,and shortly after the item is removed from my cart and the site entirely,he calls me back,and after telling him how disgusted I was at the dirty game they played with me ,he says hell call me on monday,lo and behold it was Monday Yesterday and No Callback.

0
Replies (2)
Dion Wired
Dion Wired's reply30 Oct 2018, 10:23
Official

We are in receipt of your complaint with reference ***9 and apologise for any inconvenience caused.

We referred the matter to Management @ONLINE who will contact you out of this forum to discuss this matter.

Regards.

Group Customer Service Advisor

***

Tel: ***73

/rt

Best regards,

IM
Ismaeel M's update30 Oct 2018, 14:48
Reviewer Update
Disappointing and offensive response from the online manager,blatantly lieng to me and trying to make me a fool.