Dion Wired - Pathetic

End of April 2018 I purchased an iPhone 6 online from Dion wired. The device was confirmed faulty through Apple. I went to apple and they gave me a report saying firmware is faulty and the store needs to replace it. The device was collected from me on the 1st of June to which I have followed Dion wired process of waiting 21 days for feedback for assessment. Today 21 days Dion Wired called to say that the Apple ID needs to be signed out and prevented the assessment. When contacting the online support arranging for pick no on informed me this needed to be done. Today the person that called said they were suppose to inform me. Does it really take 21 days to inform your customer that the assessment was not done due to an Apple ID. To make matters worse I was informed that the assessment of the device will start from scratch again and I will receive feedback again in 21 days. This is unacceptable - 2 months to assess if the device is faulty after submitting a report from Apple confirming that the firmware of device is faulty and needs to repair. I am utterly disgust with the customer service and feedback I am getting from Dion Wired. In the past 2 months I have purchase +- 15 devices from them and 1 device takes 2 months to assess. The device was collected on the 1st of June Dion Wired only acknowledge receiving the device on the 9th of June. At this stage I am the only one affected as this device id being used for business reasons. Why can I as the customer walk into an iStore and get immediate feedback but Dion Wired as a big company only give feedback in 21 days which in this case is 2 months!!!!!!