Dion Wired online giving me a run around

DO NOT BUY FROM DION WIRED ONLINE STORE THERE IS NO CUSTOMER SERVICE!!! They have been giving me a run around for over a week now.

On black friday (29th Nov) I purchased the LG twin washer with a 2kg washer online. On Saturday (30th Nov) I received an email with a link to track delivery status which I, upon clicking on it , realised that the description now made no mention of the 2kg washer and the website layout had been updated (*********). This did not look right to me I then sent an email to *** to query the matter but I didn't get any response.

Furthermore, on Monday (2nd Dec) I phoned your customer service and explained my concerns to Andisiwe, whom after she viewed the special on her side, still assured me that the machine would come with the 2kg washer (how she didn't realise that the offer was retracted still boggles me). I even said to her that if that was not the case then I would request a full refund and they wouldn't have to deliver.

On Tuesday (3rd Dec) the machine was delivered without the 2kg washer. I then phoned customer service again and one of the consultants, black female, whom after conferring with her superior still said the 2kg washer would be delivered at a later stage. I then asked her to send me an email confirming that, which she agreed to but I never received her email.

Failing to receive her email, I then phoned again in the late afternoon and I spoke to Shauna who said she would check with the dispatch team and let me know on Wednesday (4th Dec) morning as they had gone home already. She also never got back to me.

With another consultant failing me I took to social media (Facebook). There I found Marshalino, whom after I told about the missing item was insisting that I should open the box and check if the item wasn't in the box. I refused and I told him that if it was indeed in the box then the box would have been much bigger. He then said he'll find out from the dispatch team and get back to me. It wasn't long, he phoned me to tell me that the offer I had purchased was revised and that the washing machine does not come with the 2kg washer but still goes for the same price. I then asked him to process a return and full refund which he agreed to undertake for me.

On Thursday (5th Dec) I received an email from him requesting pictures of the washing machine which I sent to him on the same day.

Today it's the 11th of Dec and I have not received any correspondence, the machine is still standing in my house and I have not received my refund. I have sent follow up emails on Monday (9th Dec) and Tuesday (10th Dec) but there is still no response.

Regards, Zimasa Mavungavunga