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Debbie E

1 reviews | Active since Aug 2016

31 Jan 2020, 16:21

Dion Wired Online **********

So totally disgusted with Dion Wired!! Ordered and paid for a Nintendo Switch Grey Controller Console on the 19th December 2019 which was on sale and available to Online buyers only. This was promised as a Christmas present and I was only able to buy it because of the discount. My son was so excited. I followed up daily regarding the delivery. I knew that it would only be delivered after Christmas given the crazy period, but that was ok because we knew it was on its way. Was finally told that it is in dispatch and would be delivered by the 30th/31st December 2019. Then suddenly out of the blue I get a call that they are out of stock and will be refunding me. The gall of it!! I purchased a product which showed as available, the money was immediately deducted from my account, I was told it was in shipping and now they were suddenly out of stoc****?? I immediately phoned back and complained and have been promised that a console will be sourced and sent to me, but have heard nothing since but empty promises. Also another Nintendo Switch was offered for sale in early January 2020 on their website; why was I not sent one of those??? Worst part is that if I now receive the refund I am no longer able to purchase the promised Nintendo Switch as because they are no longer offered at discounted prices. How do you sell an item you don't have?? In my opinion it is plain and simple *****, offering for sale and item, accepting payment for it when you know all along you are not able to fulfill these orders. Did they have any stock available at all or was it simply a drawing card to get people onto their online store???

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Replies (3)
Dion Wired
Dion Wired's reply02 Feb 2020, 10:00
Official
Hi there  Debbie,

I do apologize the matter has not yet been resolved.

We are looking into this matter to have it resolved as soon as possible.

Kind  Regards
Abdul Petersen
Dion Wired Online Support: Tel: ***
www.dionwired.co.za
DE
Debbie E's update11 Feb 2020, 10:22
Reviewer Update
So I was pretty impressed when I received a phone call the next day promising to keep in contact and that my dispute would be resolved within the week. I agreed to these terms, but surprise surprise, another empty promise!! And now no one answers the phone at Head Office!? I think it's time to take legal action. We cannot allow ourselves to be bul**** by big corporations who totally abuse the general public simply to line their own pockets!!
DE
Debbie E's update18 Feb 2020, 11:35
Reviewer Update
Thank you Kirk from Head Office for sorting this out and eventually getting the console to me. Pity it took so long, but your efforts are VERY MUCH appreciated.