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Tumelo M

1 reviews | Active since May 2009

20 Feb 2019, 13:31

DION WIRED not refunding or replacing phone under warranty

I bought an iPhone for R4300 on Black Friday "23 November 2018" & the phone expanded while it was on a charger on the week of 15 January 2019. I took it back on 22nd January 2019 as it was still under warranty. On the week of the 11th - 15th February I made follow-up with the store & they advised that the phone went for repairs & I advised them that according to their Terms & Conditions they said the phone will be refunded or replaced if it cannot be given back within 21 days & the 21 days have already passed. On the 15th they then sent me a quotation of R4900 & say I must pay to get a new phone & I refused stating that I want a refund & they are not willing to refund or a replacement phone.

0
Replies (6)
Dion Wired
Dion Wired's reply21 Feb 2019, 14:14
Official
 We are pleased to inform you we have received your query/complaint at  Game / Dion Wired Customer Care. We apologize for any inconvenience caused. 

We have logged your request with reference number  # 77079

The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response. 
Please do not hesitate to contact the Game/ Dion Wired  Customer Care should you need any further assistance. 

Rina Taute    
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired 
Tel: *** / Fax: *** 

E-Mail: *** 

 

TM
Tumelo M's update05 Mar 2019, 12:52
Reviewer Update
There is still NO resolution to this, they are speculating that I used an incorrect charger or I was sitting on top of the phone. They do not want to take responsibility & Devan the Store Manager says the store cannot take a loss so the customer has to take a loss, WOW what a lousy statement. Do they even think before coming to conclusion???
TM
Tumelo M's update05 Mar 2019, 12:53
Reviewer Update
There is still NO resolution to this, they are speculating that I used an incorrect charger or I was sitting on top of the phone or I over-charged the phone or there was a power failure which affected the battery. They do not want to take responsibility & Devan the Store Manager says the store cannot take a loss so the customer has to take a loss, WOW what a lousy statement. Do they even think before coming to conclusion???
Dion Wired
Dion Wired's reply07 Mar 2019, 08:14
Official
Hi Tumelo,

I trust this mail finds you well.

Please confirm that your query has been resolved as I've been advised. 

I look forward to hearing from you.

 Kind Regards  Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za
TM
Tumelo M's update07 Mar 2019, 08:28
Reviewer Update
Hi Suhayfa, My issue has been resolved. Thanks Tumelo Mofulatsi
Dion Wired
Dion Wired's reply07 Mar 2019, 12:17
Official
Hi Tumelo,

Thanks for taking the time to get back to me. 

I'm pleased your query's resolved.

Have a lovely day. 

Kind Regards  Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za