sS
sul S

1 reviews | Active since May 2016

26 Nov 2017, 20:42

DION WIRED not HONOURING SCANNED PRICE in STORE

I went into Dion Wired Somerset Mall branch, Somerset West on Sunday 26 November 2017 looking for a PS4. Found the PS4 500Gb+3game+PSN voucher bundle box with no price on the box or shelve. I asked the floor salesman what the price was and he then went to the tills to scan the barcode. The salesman came back to me and told me the price is R3999. I then decided to purchase it, went to the till, scanned the PS4 bundle, scan price indeed R3999, not surprising as this is the standard price for this bundle Ive seen all week long at various stores. All going well, put my card in the machine to process the payment and out of knowhere a lady comes by asks how much the scan price is and tells the the lady processing my purchase to cancel my order and change the amount to R5500 as the scanned price is wrong. WHATTT!!!

This is absolute nonsense, was highly frustrated and annoyed. I enter a store looking for a PS4, get one, find out the price from salesman, confirm the price AS SCANNED at the till, going to process my payment and all of a sudden as Im entering my pin my order gets cancelled.

After a long argument with the store lady Hildegard who came by and cancelled my order I left without my PS4, highly frustrated and annoyed. Please sort this out with the store and let me know when I can get my purchase as deserved/advertised/scanned and confirmed my salesman. This is also a limited stock item and I requested it be stored in the storeroom till this is sorted, please ensure this is kept for me.

From a frustrated customer, SS

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Replies (3)
sS
sul S's update28 Nov 2017, 07:01
Reviewer Update
What is happening with my issue? I have received a call from the store but nothing of any positive feedback given. Still not wanting to honour the purchase at the price I expected based on all said above.
sS
sul S's update29 Nov 2017, 07:54
Reviewer Update
Still no feedback... ANNOYED
sS
sul S's update30 Nov 2017, 09:38
Reviewer Update
This matter has successfully been resolved. Thank you to Cornelius Zeeman from Dion Wired Somerset Mall branch whom has provided fantastic service, feedback and query resolve. Excellent service Dion Wired Somerset West Mall Branch !