MD
Megan D

1 reviews | Active since Aug 2013

29 Nov 2016, 16:36

Dion wired not honouring online purchase

<p>Hi</p> <p>I purchased an item on the dion wired online store yesterday.<br />Later I noticed that the price went up drastically so I called to confirm my order.<br />I was told someone would contact me but nobody did. Later that day I called and was given a waybill number saying that my order was going to be delivered to me.<br />I called again this morning and was told the same.</p> <p>This evening I checked the courier site and noticed the delivery was cancelled.<br />When I called to ask I was told the order was cancelled because the price was incorrect but nobody confirmed this with me before cancelling.</p> <p>I have evidence of the transaction and a screens hot to prove the initial price as well as the waybill details I was given</p>

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Replies (3)
MD
Megan D's update29 Nov 2016, 17:12
Reviewer Update

It's your online team that have been giving me the hassles in the first place so it's somewhat pointless getting the same people to contact me back don't you think? perhaps someone better equipped should Contact me. I have sought legal advice and was told that you are legally obligated to honour my purchase.I sincerely hope you do so.

Dion Wired
Dion Wired's reply01 Dec 2016, 13:46
Official

We are processing a new order for the customer at the same price.

The customer will make an EFT payment shortly and once the funds reflect on our side we will dispatch the unit.

I have contact the the customer and they are ware.

Kind regards,

NkululekoMthimkhulu

MD
Megan D's update01 Dec 2016, 17:58
Reviewer Update

Yes. I would like to confirm that thanks to the incredible response from Ahmed (marketing for Dion Wired) this situation was quickly turned around and my online purchase was honoured.

He took accountability apologised for the bad service I received and resolved my issue in a timely manner.

Thank you Ahmed for all your efforts. Dion wired is lucky to have you.