EB
Elene B

1 reviews | Active since Mar 2009

28 Jul 2015, 09:15

Dion Wired - no responsibility

Good day,<br> <br> I am Elene Jacobs the financial officer of Midstream Hill Home Owner Association.<br> We purchased a Nikon Coolpix camera on 28-01-2015 at Dion Wired Centurion.<br> On Friday 24-07-15 we took the camera to Dion Wired because it just stopped working.<br> Customer Service told Guy (the person working with the camera) to take it to Nikon self as it is going to take longer if he leave it with them.<br> <br> The camera is still under guarantee and 6 months old. <br> <br> In one of the other estates we bought the same type of camera and it is already giving problems as well.<br> <br> Under the consumer protection act this camera may be replaced or refunded we should at least get the option???<br> <br> If feels like Dion is passing on their responsibilities and not honoring their company values.

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Replies (1)
Dion Wired
Dion Wired's reply28 Jul 2015, 22:39
Official
Hello eleneivy,

We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.

In accordance with the CPA you do have the right within the 6 months to ask for a refund / repair / replacement but a replacement must be done first. Store management will contact you to discuss this matter.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73

Best regards,