Dion Wired - No delivery of online order

Item: Dion Wired
Rating: 1
Author: Byron F

I placed an order on 20th December '19.

To date there has been no movement regarding this order despite 4 phone calls to customer service and multiple emails.

There has been NO response to any of my emails and not one of the customer service agents have bothered to call me back with any information despite making commitments to do so.

I have found out that the product was supposed to be dispatched from the Nicol Way branch yet 1) their phones are almost never answered 2) they blame HO for not sending a courier... Where does this leave me the CUSTOMER?

I am furious...

Helpful (0)

Replies (2)

Dion Wired's replyOfficial

06 Jan 2020, 12:38

Hi there Byron,

I do apologize for the overall experience you had with us.

We are looking into this matter to have your item delivered as soon as possible.

Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Game Sure Extended Warranty Enquiries: Tel: ***
www.game.co.za

Dion Wired's reply06 Jan 2020, 12:38

Official

Byron F's updateReviewer Update

06 Jan 2020, 12:51

Abdul,

This reply is not satisfactory. You don't reference my order at all and your contact details are blocked out.

I want a waybill number and a delivery date. I have made payment 17 days ago! WHERE IS MY PRODUCT!!!!

Byron F's update06 Jan 2020, 12:51

Reviewer Update