NS
Natasha S

1 reviews | Active since May 2016

23 Nov 2018, 16:54

Dion Wired is ****

A one star rating is too generous, but unfortunately I have to choose a number between 1 and 5. I bought a fridge and washing machine on MONDAY, 19 November 2018. I selected my delivery date to be 23 November, as that was the only time I would be available all day to be at home to have them delivered. They have NOT been delivered. No phone call to let me know the ETA - silence. After literally hours trying to get through to the call centre, I FINALLY got through and enquired about the delivery. Before asking for any details, I get told "It is because of Black Friday." Ordering on Monday has absolutely nothing to do with Black Friday.

I expect my delivery to be delivered at MY PERSONAL earliest convenience by the end of the weekend. I also expect my delivery to be reimbursed in full.

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Replies (1)
Dion Wired
Dion Wired's reply23 Nov 2018, 20:29
Official
We acknowledge receipt of your complaint with reference ***8 and apologise for your inconvenience in this matter.

Kindly allow management time to investigate this delay where after they will contact you with updated feedback.

Regards.

Customer Service
***
Tel:  ***
/rt