Dion Wired Hyde Park

I purchased a TV, coffee machine and dishwasher on black Friday. The sales staff had no idea what was going on and sent me in all different directions - the manager however of Hyde Park Dion Wired was very helpful as well as Selvin. When I got home I realized that the cashier had not given me the Nespresso voucher with the coffee machine and I had to return to Hyde Park to get if after many unanswered emails and eventually a phone call to HO. The cashier apologized and said she didn't know about ti. Then on the 1st December I was supposed to receive a R500 voucher for spending >R5000, but alas no-one at the call center even knew about it and eventually (also many unanswered emails) was told to return to stores where a sales assist then called a superior and he apologised that none of his staff knew about the voucher promotion on the day (As I had asked when making my purchase on Black Friday how I would get my voucher - the sales assistant did not know what I was talking about). This was the second time I had to return to the store after making my purchases. Its unacceptable to not have staff aware of promotions or things such as coffee voucher with the coffee machine on special. Despite the manager being able to help out - me having to return to stores TWICE as well as send countless emails and eventually make phonecalls to rectify a mistake. Thank you to the manager and Selvin for trying to make the situation better.