Dion Wired has no place in the online retail space

I placed an order online with Dion Wired on the 30/11/2017. The delivery promise is between 5 and 10 days (we are in 2017 but Dion Wired is still in 1997 and would not be surprised if they still use dial-up internet in their offices). When I log on to my profile, the order indicates it has still not been processed!? If the order is still not processed, when will I receive delivery? I unfortunately will not be at my given delivery address after the 22/12/2017 and attempted to call to change the address. Of course, as with everyone else, emails are unanswered and calls don't get through (most probably because they are using dial-up internet and their phone lines are busy). I find this unacceptable; so unacceptable in fact that I even had to create a hellopeter profile because I have no other option for my query to be heard. I have inquired from my credit card side to cancel the payment due to non-delivery however I can only do this after 30 days which still does not help me. My order number is # ********** 06. Dion Wired, once you have completed delivering your back orders by next year, please ensure that all traces of your online store is removed from the internet. It has no place in modern times. Thanks.