Dion Wired Greenstone Selling Fridges that they don't have instock!

Dion Wired Greenstone sold me a Fridge, 24 November 2017. The delivery was scheduled for 30 Novemeber 2017. Before paying for the sale the sales agent Nhlakanipho Sigodwana (Anele) guaranteed me that there are stock available at the Cape Town warehouse for delivery in Blouberg and that it will be reserved for my delivery.

30 November, no delivery happened. After querying this, they noticed that my unit has been sold and my phone number were recorded incorrectly. I explained again to the agent, Nhlakanipho Sigodwana (Anele) that I have tenants checking into the apartment 12 December, and that I must have the fridge the latest then. He said he will get all this sorted.

After no communication, I phoned again the branch various times. The excuses ranged from I forgot to phone the warehouse to I can’t get hold of the warehouse and that the warehouse are closed.

I decided to go back to the branch where I purchase the fridge and explain to the manager K****tso how critical it is that I receive a fridge prior to 12 Dec 2017. K****tso also did not care too much and did not get back to me as promised. I asked for them to send me any demo fridge, by which they blatantly refused. They said that this was a problem on their IT system, and they will under no circumstance help me out with a demo unit.

This gave me no choice but to go and buy another fridge and pay for delivery once again and will have to pay for storage once their fridge eventually come in stock. This has been a massive inconvenience to me and cost me dearly.

The order has still not been delivered, so if some manager from Dion Wired read this, please contact me ASAP!