Dion Wired Green Stone Shopping Centre - Store Manager treated me like I was a piece of **** and DION Wired don't honor their clients nor service delivery. I am so disappointed in this place ant this Manager i feel like i have been violated.

Good day

We were just at your Greenstone Mall branch, exited to buy our new iPhone 8's (64GB). After shopping around we decided to buy 2 x iPhone 8's from your Greenstone Mall branch. When we got to the till to pay, an incorrect price scanned. A higher price was scanned than the price that were on display with the phone on the shelf. I pointed this out to the sales assistant. He checked the price in a book and advised that the incorrect price is on display with the phone. He said that the price on display on the shelf with the phone is the price for a demo phone. There was no indication in sight or on the price tag that the price and the phone is a demo. For interest, I had a walk around your store to see how demo items are indicated - demo items of other products are clearly indicated as such - huge black block with demo written in white. Demo was not indicated at the iPhone 8 which I wanted to buy.

The sales assistance then phoned the store manager and she refuse to honour the price that I have seen and that is on display with the phone. After an hour of waiting while the store assistant was on the phone with the store manager - with no result - I requested to speak to the manager. I spoke to the store manager and she point blank refused to honour the price. The said she will not honour the price and there is nothing she will do about it. She also said she is protected against things like this and I can take this further. She was very rude, very arrogant and very unprofessional.

After leaving the store, I contacted one of your other stores and spoke to the admin manager to confirm that if the price that is on display with an item, that that is the price a cusomer must pay - in this case a lower price on display. She confirmed that that is correct and that the store must give it to me at the lower price on display with the phone, but the store manager at Greenstone Mall refused this.

Even the sales assistants (the one who spoke to the manager and other) in your Greenstone Mall branch agreed with us that we must pay the lower amount that is being displayed, but the store manager refused and does not agree.

I am also very curious to know how a brand new phone launched and available to the public can be a demo phone one day later?

I am extremely disappointed in the service received and the way the store manager handled the matter and the way she spoke to me. She clearly does not live the Values of DionWired.

As a business owner myself, it is about your clients and this is clearly not what DionWired are portraying.

DionWired has always been the destination were I purchase my personal and business products.

Please could you resolve this as the Manager has no idea how to resolve this issue the correct way.

Please be in contact for a positive outcome.

Kind Regards Johan **********