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niren P

1 reviews | Active since Oct 2018

03 Oct 2018, 13:19

Dion Wired Gatway

After being a loyal customer at Dion Wired Gateway for may years, purchasing 10's of thousands of Rands per year from the Gateway store, I have recently had the worst experience dealing with the store manager regarding the return of a product purchased.

I have never met a manager that has portrayed such disrespectful mannerism to a customer ever. A manager of such a elite store should never disrespect, insult, or talk down to anybody, whether to a customer, staff member or anybody with less "power" than he does.

I have recently seen that a store manager who thinks a customer is just a means of generating a profit, should never be in the retail service industry. I am deeply disheartened by the experience i had with this store manager at Dion Wired Gateway.

We all must try to respect one another, love and care for one another no matter what the circumstances.

0
Replies (2)
Dion Wired
Dion Wired's reply03 Oct 2018, 13:36
Official

Good day,

We acknowledge receipt of your complaint with reference ***9 and would like to apologise for any inconvenience caused.

This matter was referred to senior management for further investigation and assistance.

Regards

Dion Wired Customer Service

***

***73

/SN

Dion Wired
Dion Wired's reply04 Oct 2018, 16:39
Official

Good day,

Store management from Dion Wired Gateway has been in contact with you to address the matter.

Regards

Dion Wired Customer Service

***

***73

/SN