Dion Wired Gateway bad customer service

<p>On 25 November 2016, I returned a Krups Milk Frother to the Dion Wired Store in Gateway Shopping Centre. The item was purchased online on the Dion Wired website approximately 3 weeks earlier, and was returned due to it not functioning according to my satisfaction.</p> <p>After showing the Customer Service manager a video of the product, I was told that it would be returned to the manufacturer for a refund. As at 5 December, I have not heard or received any communication whatsoever. When trying to phone the store, the number stays engaged. According to Gateway management, they "might be" experiencing difficulties with their phonelines. I have no alternative but to keep trying as it is clear that the store has no intention of keeping me informed about the return or the process involved.</p>