Dion Wired & Game, synonym for no service!!!

Went into Dion Wired this morning with a query about my Samsung mobile phone. Stood by the cellular counter for a full 10 minutes, looking around to staff members, trying to get someone to help me. There were two guys working at the technical counter right next to this cellular counter, both saw me, nobody even acknowledged my existence. Eventually I walked up to the payment counters and asked if there is anybody that can help me. There was a quick flurry of -call this one, call that one- by a lady I assume to be in some sort of managerial position. I walked back to the cellular counter and proceeded to wait again. After waiting another 10 minutes I got fed up and walked out. <br> <br> I can't say that I am surprised, this is the kind of service levels I expect from Game and obviously now by extension Dion Wired, and basically any other chain owned by Massmart. It is Saturday morning Massmart, on the 25th... payday for a lot of people. If your staff are too busy with their personal stuff or just not interested in helping people, you might as well close the doors of the shop and become an online shop. Why are we forced to choose between good prices and customer service on any level?