WM
Werner M
1 reviews | Active since Dec 2018
07 Dec 2018, 15:20
Dion Wired ***** ****
Urgent assistance needed but no response, ***** has been committed on my Dionwired account only to find out when I went in to pay my installment that 6500 rand was taken as a cash advance. No notification was received so seems like there's no really control over these transactions. no effort has been made to inform me what's happening, now my credit record has been effected negatively. my last purchase on my account was made in Jan 2018 but to my surprise on the 3rd Dec 2018 this ***** was committed on my account. Now my account has been blocked but no further information has been given.
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Replies (2)
Dion Wired's replyOfficial
07 Dec 2018, 20:13We acknowledge receipt of your complaint with reference 18457 and apologise for any inconvenience caused.
We escalated the matter to RCS, the Credit Provider, who will contact you to discuss this matter. You may also contact them on ***or ***
Regards.
Group Customer Service Advisor
***
Tel: ***73
/rt
We escalated the matter to RCS, the Credit Provider, who will contact you to discuss this matter. You may also contact them on ***or ***
Regards.
Group Customer Service Advisor
***
Tel: ***73
/rt
Dion Wired's reply07 Dec 2018, 20:13
Official
We acknowledge receipt of your complaint with reference 18457 and apologise for any inconvenience caused.
We escalated the matter to RCS, the Credit Provider, who will contact you to discuss this matter. You may also contact them on ***or ***
Regards.
Group Customer Service Advisor
***
Tel: ***73
/rt
We escalated the matter to RCS, the Credit Provider, who will contact you to discuss this matter. You may also contact them on ***or ***
Regards.
Group Customer Service Advisor
***
Tel: ***73
/rt
WM
Werner M's updateReviewer Update
08 Dec 2018, 07:19Appreciate the response but I've tried those contact details, absolute no answer, staff member at Dion Wired did advise that there is a current **** on the Dion wired account cards so clearly nothing is being done. This matter needs to be cleared up asap as like I've mentioned my credit record has now been negatively effected. I would really like to know how can someone just transfer money from my dionwired account without any proper security checks in place, I didn't even receive a notification when this ***** took place if I didn't do a follow up on my balance now on the 6th Dec 2018 I Would've never known, how many other clients have also been ******* with this and the sad part is that its most probably an internal matter. Festive season is here and now instead of using my credit to buy Christmas gifts I now have to deal with this ***** due to the fact that there's weak security measures in place. I would like to know who committed the cash advance transaction and who's bank account details were inserted and what action will be taken against this individual and then lastly what is Dion Wired / RCS going to put in place to prevent this from happening in the future. Dion Wired you are just as much at fault as RCS so don't make it look like RCS is going to call and deal with this matter my account is with you so a expect professional service.
WM
Werner M's update08 Dec 2018, 07:19
Reviewer Update
Appreciate the response but I've tried those contact details, absolute no answer, staff member at Dion Wired did advise that there is a current **** on the Dion wired account cards so clearly nothing is being done. This matter needs to be cleared up asap as like I've mentioned my credit record has now been negatively effected. I would really like to know how can someone just transfer money from my dionwired account without any proper security checks in place, I didn't even receive a notification when this ***** took place if I didn't do a follow up on my balance now on the 6th Dec 2018 I Would've never known, how many other clients have also been ******* with this and the sad part is that its most probably an internal matter. Festive season is here and now instead of using my credit to buy Christmas gifts I now have to deal with this ***** due to the fact that there's weak security measures in place. I would like to know who committed the cash advance transaction and who's bank account details were inserted and what action will be taken against this individual and then lastly what is Dion Wired / RCS going to put in place to prevent this from happening in the future. Dion Wired you are just as much at fault as RCS so don't make it look like RCS is going to call and deal with this matter my account is with you so a expect professional service.