Dion Wired? Follow up report. Service is worse that ****

I previously had a complaint regarding Dion wired at Menlyn (dion wired, rather support someone else) and the way my problem was treated by Charles and Solly. I called the head office and spoke to Herman v d Berg. He said my complaint would be referred to the senior management. When I called back later the day Herman was very abrupt and down right rude telling me that he has escalated my complaint and it may take a while for them to get back to me. Whats the use of logging a complaint if it takes forever for anyone to contact me? Mind you...it has been 5 days and No One has contacted me. I resolved my own issue with Hi Sense. Hi Sense was very fast to assist and told me by 4pm that same afternoon that they have spoken to Solly at Dion Wired in Menlyn and he would call me shortly to arrange for me to collect my tv. Well, the next morning at 10am I called the store as Solly had still not called me. He was out but called me back around 10.40am to arrange for me to collect my tv. My question is....would he ever have called me or was he waiting to extend the time as long as possible before calling me??? Am I as a client being punished because I logged a complaint? If I can give any advise to anyone contemplating to buy anything from dion wired. Please, please, please choose a other company as dion wired does not give a damn regarding customer service at all and its that much is obvious by the lack of response from the senior management that has not called me back. Currently they can shove their call for all I care. I will not buy anything from them again.