DC
Dewald C

1 reviews | Active since Feb 2014

06 Mar 2019, 20:07

Dion wired false adverti*****t on tv not willing to accept error

It is pathetic that dion wired does not want to assis you directly after advertising the for the Samsung 65" QLED TV was launched this morning (5th March '19), BEFORE any apologies or rectification was sent out, I emailed them for assistance on the deal (prove can be provided) Dion Wired came back a day later refusing to assist in that deal of the TV as advertised at a cost of R8999. They say I must pay the full price as that was an error made by them or get a different tv brand etc. Unfortunately I have asked for assistance to purchase the tv before any corrections from the company and they are not willing to assist and keep their client base happy. I also asked that they get management involved and no response received. My opinion is accept the loss as I’m also not going to stop as this.

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Replies (2)
Dion Wired
Dion Wired's reply07 Mar 2019, 11:10
Official
 Hi Dewald.

Thank you for taking my call and  your feedback is appreciated and will be passed on to the relevant department. 
I really am sorry for the inconvenience caused and the experience you had at our customer service. I totally agree the situation could've been handled differently.

The Samsung 65” QLED Q6 is currently on our Blue Carpet promotion and still a great deal at R20999.00. We can further assist you in store, if you so wish to purchase the Model at our Blue carpet Promotion at R20999.

Kind Regards

Mlindeli Ngcana

Dion Wired Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 DW CARE (***)Dion Wired Sure Extended Warranty Enquiries: Tel: ***  www.dionwired.co.za 
DC
Dewald C's update07 Mar 2019, 11:29
Reviewer Update
Thank you for the call today I am waiting to hear back from Dion Wired to see if we are able to resolve this with the assistance from head office.