VA
Veida A

1 reviews | Active since Sept 2018

19 Dec 2018, 11:39

Dion Wired Failed Delivery

On purchasing an appliance from Dion Wired, Sandton, it was confirmed that delivery would be on Tuesday 18 December...after waiting all day, and with much difficulty getting through to the store as there is only a mobile number - which went to voicemail, we were told that the warehouse was waiting for drivers. Alas, here we are a day later, at my own prompting and calling (after eventually getting through on the mobile number that had gone to voicemail all morning), only to be told that they are still waiting for the drivers to arrive. I am struggling to believe that a major store part of Masstores do not have reliable drivers and delivery services. Maybe I'll get my oven in time for Christmas lunch...who knows?

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Replies (3)
Dion Wired
Dion Wired's reply19 Dec 2018, 12:47
Official
 Good Day  We are pleased to inform you we have received your enquiry at the Game/ DionWired Customer Care. We apologise for any inconvenience caused.  We have logged your request with reference number #25684. This number should be retained for reference purposes.  The matter will be referred to Senior Management who will contact you to discuss this matter.  Please do not hesitate to contact the Game/ DionWired Customer Care should you need any further assistance.  Thanks  Regards
 
Rabia Kader
   
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired 
Tel: *** E-mail: *** 

Best regards,

Dion Wired
Dion Wired's reply19 Dec 2018, 14:30
Official
Good day

As discussed with management the matter has been attended to. 
 Regards
 
Rabia Kader
   
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired 
Tel: *** E-mail: *** 

Best regards,

VA
Veida A's update19 Dec 2018, 19:39
Reviewer Update
A big thank you to Sandton store manager Ponasen Pather who delivered our oven this evening.