DION WIRED DISGUSTING SERVICE

This is the worst experience I ever had with Dion Wired Canvendish, just over a year ago I spent close to R80000, I bought a Lenovo laptop and point of sale I asked about the warranty, the sales rep Achmat told me it is a 1 year in store warranty and 3 year on-site warranty at no point did him or anyone explain that I will need to register the warranty myself, which I would've happy done if this was told to me at point of sale, I took my laptop in because it crashed I took it to canal walk and told me it will be R450 to reinstall the windows which I happy accepted because I know that software is not covered. The next day the technician called me to tell me its not a software issue and the recovery drive need replacing and that I need to come in to fill out paperwork so they can send it away. When I got there they told me that they couldn't pick up the warranty and told me that a sale rep should've explain how it work and I was shocked because this is the first time I hear about it. I then took it back to the store I bought it from and the manager and the sales rep that sold it to me basically just told its their word against mine and refused to help me in anyway! I couldn't believe the service or aftersales attitude I spent close to R80000 on a fridge, TV, laptop, dishwasher and they basically just do not care to even try and assist me. I will NEVER buy or spend a cent at Dion Wired again even if I had to spend more to get better service I will this is truly disgusting service I will never recommend anyone either! its all about the commission and not the customer service I now need to spend money out of my own pocket when I clearly remember asking about the warranty. I won't be surprised if I don't get a response from you guys. DISGUSTED!