DION WIRED DAMAGED MY TV

On 02 February 2016, we purchased a Samsung 50” SUHD TV from Dion wired. Together with this purchase, we included an extended warranty insurance for an additional 3 years.

In mid-June we noticed lines running down the left side of the screen. We could still watch TV at this point, the next day we noticed more lines running down the left side and decided to contact extended warranty. Eventually we did get a hold of someone from Mass Mart Dealers in the extended warranty division i.e. Vaksha Govender. Vaksha arranged for their repair Centre i.e. Liptronics to come through to my home to fetch the TV for inspection. However before this could occur the below took place:

On Friday, 22nd June Dion Tyger Valley wired sent through their drivers to my home, upon their arrival they mentioned that they were here to pick up the broken TV and that they had a new TV for me already. They brought through an LG 65" SUHD TV, I asked them if they are sure this is my TV as this is way bigger than the 50" that I have issues with. They assured me it was as they think that Samsung no longer makes the 50" SUHD TV's. My address was even written down on the documents provided. They even opened the new LG TV for me to view and check that everything was fine with the device, which I did.

They then wanted to take the broken TV with however I didn't keep the box from 2 years 3 months ago. I told them I would give them a blanket in which to wrap the TV in and they refused saying they will hold it at the back of their van.

That same afternoon (22nd June) at around 7pm, we received a call from Jaques (Dion Wired) from your store telling us that the LG TV was in fact another customers TV and that he will be sending the drivers back to collect it and drop off my broken TV. My husband asked Jaques not do to that until our issue was resolved as we have been calling your store since 19th June to get our TV sorted and no one was able to assist, providing incorrect contact details for the extended warranty department. He sent the drivers to my home anyways, they brought the broken TV back, this time it was bubble wrapped and tied to the side at the back of their OPEN van (in the rain). We refused to send back the LG TV as we did let Jaques know that we will not be sending it back until our issue has been looked into.

Jacques then called us back, begged and pleaded with us to send back the LG TV and he assured us that by Monday 25th June he will in fact sort out our issue with the broken TV. We agreed and on Saturday (23rd June), Dion Wired drivers brought back our broken TV.

We left the TV as is, bubble wrapped and on Tuesday (26th June) Samsung was here to fetch the broken TV, they could not switch on the TV at my home due to an electricity shortage. Upon inspection of the TV at their service centre, the found the panel to be cracked. As mentioned above, this is not the way the TV looked when it was picked up by Dion Wired drivers!!!!!

The TV was obviously damaged further due to the negligence of Dion Wired Tyger Valley, we have been in contact with the Store Manager (Mary), Admin Manager (Joslyn) and they consulted with the Regional Manager and they still refuse to take accountability of their actions neither will they replace or have my TV repaired.