aA
anwar A

1 reviews | Active since Sept 2016

03 Sept 2016, 17:34

DION WIRED CUSTOMER SERVICE STINKS

<p>I PURCHASED A SMEG KETTLE AND AFTER USING THE KETTLE ONCE RETURNED IT TO DION WIRED TO BE GIVEN A STUPID EXCUSE THAT FOR AND EXCHANGE IT SHOULD BE RETURNED WITHIN 7 DAYS</p> <p>I GAVE IT TO MY DAUGHTER AS A WEDDING GIFT AND I BOUGHT IT THREE MONTHS IN ADVANCE</p> <p>DION WIRED HAS NO SIGNAGE TO STATE THAT IT MUST BE TESTED WITHIN 7 DAYS BUT THE MANAGER SAYS THAT THE CUSTOMERS SHOULD KNOW THAT.</p> <p>HE SUGGESTED I BUY A R50 KETTLE TO USE WHILE HE SENDS IT BACK TO THE SUPPLIER AS HE IS LOSING A LOT OF MONEY WITH THE RETURNS AND THIS IS AN EXPENSIVE KETTLE</p>

0
Replies (1)
Dion Wired
Dion Wired's reply04 Sept 2016, 09:08
Official

We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.

Senior Management will cotnact you to discuss and resolve this matter.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273