Dion Wired customer service is really poor

We got a Delonghi bean to cup machine last year July, the grinder isnt working so we took it in, I've not seen such poor client service in a while, the staff were uninterested, most of them were on their phones, and eventually we checked the machine in, other than an initial sms about receiving the machine we never heard another word. Almost 4 weeks later we got a call to say machine is ready, when i got there the machine looked like it fell off a truck somewhere. We delivered the machine to Dion Wired clean, in it's original packaging. From the box to the machine it looked like it was dragged through a bush, it was dirty, not in its packaging and nobody knew why, or what was done, no job card, or job info, and only once I called the manager did someone help, and once again when we took the machine home, the machine was still broken, doing the exact same thing when we took it in. We took it back, and still again NO word from them, even after i called to enquire with a promise to call me, still nothing. I wonder if Delonghi will be happy to know that this is what goes on! No no no, not happy and will never purchase from Dion wired again. We are still waiting and no feedback whatsoever!!!!! You guys can go learn from Makro