DION WIRED CLAREMONT's POOR PATHETIC SERVICE

I bought my daughter a Tablet the 19th December, 3 days later it just started getting hot & switching off, because we were already on holiday I couldn't return it immediately. On the 6th January I took it back to the store as I purchased it cash & its not even a month since she had it, they said it would take 21 days to fix. On Saturday when we collected the tablet it had ugly scratches all over the tablet which wasn't there when I handed in the thing. I then complained to the consultant & she advised that they can send it away to \FIX\" the scratches, I refused as I am being inconvenienced 2nd time around for something that is clearly not my fault, I then requested to speak to the manager \"Byron\" only to find out that his not in store and would only be back at 5. He then contacted me after 5 & advised they will deliver a new one YESTERDAY at my place of employment at 10am. I've phoned just after 11h15 YESTERDAY after he failed to contact me & was advised by Leah that his busy sorting it out, I've phoned numerous times after that, his either busy with a client or on the phone. TODAY still nothing - I'm at my wits end all I want now is my MONEY back!!!!!"