Dion Wired Cavendish sells used items as new

I bought a Nescafe Genio 2 on the 24th of December as a Christmas gift. I was so happy when Farieda Cornelius allowed R200.00 discount plus supp**** me with a free box of capsules for the coffee machine. Venita Lemmeties (sales person) collected the item from the back as there was no stock. She and the manager (Farieda) took some time. I waited at the till. And now I know what the reason was - to my embarrassment the recipient of the gift informed me that it was a used item. There was no poss around the gift, coffee stains on the machine. I called in and got a very indifferent response from the manager, just come and get a refund. Wow, whatever happened to customer service? And do not tell me that you do not know whether an item as used or not. As the manager she authorised R200.00 discount plus gave the capsules for free. For a store manager to claim ignorance when all stock items are clearly listed on the system and for a sales person to be this dishonest, .... I would not go to that branch again. Oh yes, and Venita Lemmetjies also decided to claim commission for a Redbull I personally took from the fridge, without any sales assistance - wow, wow, wow!!!