SM
Sashern M

1 reviews | Active since Mar 2015

31 Oct 2019, 15:24

Dion Wired - Bait Marketing

After confirming availability of stock of a ULED TV and making payment, providing TV Licence information and receiving written confirmation of order release. Dion Wired cancelled the order due to unavailability of stock. They however continued to advertise the item on their online store at a much higher price. After lodging a complaint I received a call from their "OPS Manager" who attempted to substitute my order with a UHD stating that her offer was of the same specification. I rejected the order and she was all to happy to refund my money to get rid of me. Emails and requests for senior managers to contact me go unanswered, they really just do not care. I believe they are intentionally baiting customers and have lodged a complaint with the Consumer Ombuds. I would never recommend that anybody goes through the headache of purchasing from this store.

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Replies (1)
Dion Wired
Dion Wired's reply01 Nov 2019, 07:56
Official
Good Day Seshern

Thank you for bringing this to our attention.

We apologize for the inconvenience as well as the overall experience.

I have tried contacting you on the details provided to no avail. 
Please advise an appropriate time or an alternative contact number so that we may resolve this as soon as possible.

I look forward to your response.

Kind Regards
Marshalino Jankowski
Dion Wired Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 DW CARE (***)
Dion Wired Sure Extended Warranty Enquiries: Tel: ***
www.dionwired.co.za