Dion Wired: Apathetic, capitalistic ************s!!!

<p>On 24 January I ordered a convection Microwave from Dion Wired's online store after being told by them (on the phone) that there was stock in the country. I was assured of delivery within 5-10 days. They took my money and I heard nothing from them during this period. When I logged onto their website to track my order it simply said "being processed". Eventually, on 02 Feb - 9 days later - I called to find out where my Microwave was and was that the product was "out of range" and that they were waiting to hear back from the supplier. Why did they have to wait for me to call them before they could tell me this? They were unable to give me any indication of when or if I would ever receive the Microwave I had paid for. They had my money and that was all they seemed to care about. The woman I spoke to told me she would call me back by the end of the day. She never did. She also told me that someone would be in touch by the end of the week (which was the next day - Friday) - no one contacted me. The website still simply said "being processed". I was now very frustrated and didn't know what more to do. All I could do was wait some more. 6 DAYS LATER - Still no phone call - so I decided to phone them AGAIN. I was now told by the woman on the phone that I was on her "to call list" and that my microwave would be delivered on Friday at the latest. This is 17 days after I ordered. I was also told that the courier company would contact me to arrange a convenient time. Friday came and went without any word from the courier company or Dion. By Monday I still hadn't heard anything. On the Tuesday, while I was sitting in a lecture at university - my phone rang 8 times within 15 minutes. I was unable to answer. A few hours later, Dion called me to tell me that the courier had been at my property trying to deliver the microwave and that they gave up and left. I was also told that I needed to phone them to arrange a time for delivery. I did this. Eventually - on 16 February - 23 days after being promised a 5-10 day delivery, and still no apology - my Microwave arrived. Here's the best part - it doesn't work.</p> <p>I just phoned Dion to inform them that the microwave has a crucial part missing. I was told to take photos and send it to the online store who will forward it to the relevant branch who will then investigate.</p> <p>Even though the lady at the call centre was friendly, the reality is that I have paid thousands of Rands for a microwave that, a month after ordering, I still don't have. Goodness knows how long it will take these ***********, apathetic capitalistic ************s to see to this problem!</p> <p>Never use their online store. You've been warned.</p>