iB
ismael B

1 reviews | Active since Dec 2012

11 Aug 2016, 15:45

Dion Wired and Vodacom Circus

<p>On Monday 8th Took out A Vodacom contract at Dion wired, I am already a Vodacom customer. It took 90 minutes for them to confirm with Vodacom that adding an additional phone is O.K. Because of this lomg wait I preferred to take the phone and the sim card and insert the sim card at home . Today on 11/8/16 at 17h35 a full 3 and half days later I still dont have a cell-phone number. The sim is still not registered after many calls to Vodacom and Dion Wired. Spoke to Mpho and Mantombi at Dion Wired WAiting and will probably have to cancel this contract Tomorrow. Talk of a Blue Monday at Blue Dion Wired</p>

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Replies (2)
Dion Wired
Dion Wired's reply12 Aug 2016, 05:05
Official

We acknowledge receipt of your complaint and apologise for any inconvenience caused.

Senior Management will investigate as to why the delay and will advise you accordingly.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Dion Wired
Dion Wired's reply12 Aug 2016, 10:07
Official

As discussed with management your simcard will be register today,

Once again our apologies for the delay.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273