Dion Wired and RCS Customer Service Failure

I visited the Cresta store on Saturday, 24 Feb. At my request they swiped my card and gave me an outstanding balance of R933,54. I then decided that I would like to settle the balance and close the account. The store assistant then called RCS and they told me that I need to pay R1,733.54 in order to close the account.

When I queried this, they could not provide me with a valid reason for the sudden increase in my balance and said that the RCS amount is correct and Dion Wired is incorrect. As a customer I do not see the difference between RCS and Dion Wired and as partners, your internal communication should happen between yourselves and not through your customers - this is extremely unprofessional and jeopardises the brand equity of Dion Wired. I would like to query this as my receipt 10mins prior to my call stated I only owe R933,54. Why did it suddenly increase by R800 when I stated that I would like to close the account? I am aware that there should be a settlement fee of atleast R50 but I am not willing to pay R800 more to close this account.

I would also request that you listen to the recording as your call Centre agents only advised me mid-or-towards the end of the call that all calls are recorded and that RCS is a financial institution.