AW
Alex W
1 reviews | Active since Oct 2011
16 Oct 2015, 10:06
Dion Wired Account Settlement
I know that the Dion Wired Card is administered through RCS, but I bought a fridge from Dion Wired on a Dion Wired Card. I then went back a few days later to settle my account. The assistant at Dion Wired called through for a settlement figure and the full amount of the settlement figure was paid on 25/09/2015. I then received an account from RCS saying I still owe them R100.01. They had not included the activation charge in my settlement. I don't see how I can be help responsible for this and will take this to the Ombudsman if needed. I definitely do not recommend anyone getting a Dion Wired Card as its just a *******.
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Replies (1)Dion Wired's replyOfficial
16 Oct 2015, 11:14Hello Mr_SA,
We are in receipt of your complaint and apologize for your inconvenience in this matter.
We escalated the matter to Senior management of RCS who will investigate the account and will contacted you with updated feedback. For the record, you can also contact them on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint and apologize for your inconvenience in this matter.
We escalated the matter to Senior management of RCS who will investigate the account and will contacted you with updated feedback. For the record, you can also contact them on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Dion Wired's reply16 Oct 2015, 11:14
Official
Hello Mr_SA,
We are in receipt of your complaint and apologize for your inconvenience in this matter.
We escalated the matter to Senior management of RCS who will investigate the account and will contacted you with updated feedback. For the record, you can also contact them on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint and apologize for your inconvenience in this matter.
We escalated the matter to Senior management of RCS who will investigate the account and will contacted you with updated feedback. For the record, you can also contact them on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
