Dion is unwired

I visited the DionWired store in Tygervalley today to collect my new card. The assistant Andrea noticed that the card she had allocated to me was already signed on the back and that the card was issued to someone else. She together with her supervisor then made several calls which lasted for 90. They tried having a new card number allocated to me, but the staff in head office said I needed to return after 24hrs as the system would not allow them to issue me another number still today. Elsa then suggested to them that I make my purchase and then thereafter block the card in order to get a new card. They said she could block the card, but I still needed to return within 24 hours for a new card.<br> <br> Let me say this, I greatly commend Elsa for her problem solving skills, Andrea for her great patience and persistence, including Winston and his colleagues for excellent sale assistance. Yet, to the staff in Head office, unwilling to impress a new customer- unwilling to solve a problem for which I was not responsible, I have no words at their poor and shoddy service. Not only do they owe me an apology, but a huge discount on goods purchased. I am beyond shocked at such incompetence!