Dion is selling counterfeit Samsung products

We bought a refrigerator from Dion around February of this year. Which the fridge stopped working on Saturday and the freezer on Sunday. Monday morning my sister called Dion Tygervalley and was assisted by Jamelaah. She told my sister that she will escalate/refer the complaint to Samsung, which she did. Monday afternoon someone from Samsung attempted to contact my sister unfortunately she missed the call by a second and that person left a Ref no: ********** 481. Tuesday my sister contacted the store again and was told to contact Samsung herself as she now had a ref no from Samsung. She then called Samsung directly and was told to switch the refrigerator off and back on after 30 minutes, we did that and still it did not work. Later that day she called Samsung again spoke to Mapule Paswane who promised to call her back and never did. Wednesday we called Samsung again spoke to Kgomotso Zwane who wanted a receipt which my sister called Jamelaah to ask them to send the receipt to Samsung however Jamelaah was not at work on that and she couldn't refer the matter to her superior. This morning less than an hour ago a Shamiel called to say that they will take the refrigerator for repairs which will take 2 working days. So all our food is spoilt which should have lasted us the whole month and between Dion and Samsung someone needs to compensate us for all our spoilt food.