DELL Laptops faulty! Deon Wired Somerset Mall

I went there for the Third Time (Lost my count since i first reported to them LAST year!), and I'm still battling with this. Sent this email today to their Head Office which does nothing to help their clients! This is Unacceptable! Where are our rights here? ---------- Forwarded message --------- From: Manuel Pontes ********** Date: Sun, Dec 16, 2018 at 10:34 AM Subject: Re: DW Somerset - ********** 8 -- DELL LAPTOP INSPIRON 15-Core i5 7th Gen SERIES 3567 - PROBLEMS To: Warren James ********** Cc: ********** ********** ********** ********** ********** Dear Warren. Is my Laptop finally fixed as you told me would be? I was waiting for your email confirming, as you told me would take a few hours for your team to fix it on Friday? Today is 16th December and i need a Laptop that works.... Deon Wired Head Office, As Warren confirmed to me that their IT technician "finished" working on my laptop and he confirmed i could fetch the Laptop, I sent my wife & my son there on 7/DEC/18 at 15:10 pm. My wife arrived there and the Laptop was exactly the same way, slow & showing problems to wake up after you put on sleeping mode, etc. My wife & my son asked Warren to test and they recorded a video evidencing this fact and sent to me, so i called her back and told her to ask them to leave the Laptop with Warren and ask him finally sort this Laptop if keeps saying there's nothing wrong with it. I went to the Somerset Mall store again on Friday 14/DEC/18 at 17:30 to get my laptop back so I requested the Manager on duty (Carmelitha) to test before I take back and we evidenced the same problems with the Laptop. She was ashamed to see this! I asked her to call Warren James (Store manager) at home and discussed over the phone with him, explaining the situation and he told me that i need to authorize him to delete all my info from the machine. I have emails showing that It took me over 2 weeks to finish the back up as he requested as the Laptop you guys sold me was slow, freezing or giving me errors, etc. I gave it on his hands and tested with him also and i told him he can do what he needs to do as I Took all my personal information as he asked. We have been driving from Bellville all the way to Somerset for nothing, spending fuel, time etc. I feel like you guys are neglecting your clients as it is a loss of time to deal with the store staff. Can you please escalate this and ask a Head Office Customer relationship manager to contact me urgently? Please ask him/her to reply to this email, only. I Do not trust you guys.

I sent this message here on 27 NOV 2018 but unfortunately it was privately: Dear Warren James. It was not a software problem but hardware as these problems were identified in the week i got this laptop form you as i evidenced with an email (videos & pics of Error messages) that was ignored by you guys. I run the software update and the IT i took also checked and it was updated. The diagnostic tool you used was not a reliable one as it did not identify "Any problem" on the said machine, however, the physical evidence I showed you, evidence there's. How can you still trust this diagnostic tool? Dell had an online Diagnostic tool which is the one they recommended as i told you and I was not able to never finish as the Laptop could not complete it due to the hardware problem, in this case, the Hard Drive as the IT evidenced. As I mentioned to your assistant that called me today, I need you (not anyone else) to request from DELL, (via email) the following and send me: 1) Full Dell Technical Report: Needs to state the full description of the problem & how they fixed it. 2) Dell conclusions why the problem happened: This can be in the body of their email to you so you can just forward their email. I will look forward to this important information lot longer than today as I learned my lesson from the time i reported the problem for the first time. Please send urgently as still recently. I see that you decided to completely ignore my complaints, the facts I gave you (Videos & Pictures of error messages), including the professional IT report i got and is giving me back this same Dell laptop that brought me so many frustrations since i bought it. You & all management can be sure that my family & I will not only buy any more item from any Deon Wired but will from today alert people of this challenge we faced. Please No calls, let's deal only via email from now. Regards Manuel

---------- Forwarded message --------- From: Manuel Pontes ********** Date: Fri, Jan 11, 2019 at 11:57 AM Subject: Re: DW Somerset - ********** 8 -- DELL LAPTOP INSPIRON 15-Core i5 7th Gen SERIES 3567 - PROBLEMS To: Warren James ********** Cc: info ********** Customer Service - Dion Wired ********** Customers RCS ********** ********** ********** ********** Dear Warren James. As you know i visited the SW mall Deon Wired and fetched my Laptop as planned. The manager Eugene attended me as you were off that day. He was not able to test the Laptop there as i requested, as there were no picture or videos to open and see if anything improved, he also said there was no way to bring any files from another machine we could use to test so I had no choice but take home and test it myself. I want to ask you why you did not tested before you give back to me? Why there were not a single picture or video to be used to test it if this was the way i tested in front of you and you noticed thatere were a problem? I arrive home and copied some pictures and videos and tested and found the machine with the same problem (severe slow). As much i use, it gets worse..... I also did a Dell test and the system picked up a problem as you can see the attached evidence. This is now over the limit and i can not handle this anymore. So much energy spent with that and I see that you re not helping at all. I do not know who i contact to sort this out so i have no choice but find lelgal help to finally sort this out as we need a laptop to work urgently now as we cna not use the temporay one any longer. Will see what actions they recommned me to do before i bring my Laptop back to you or not. From today, only written correspondences please. Deon Wired Head Office Customer Service Manager, Please email me urgently with your direct contacts and answer to the above. I do not want to deal with Warren or any store manager level, you will do with your people. -------------------- Regards, Manuel Pontes “Do to others whatever you would like them to do to you." (The Golden Rule) - Matthew 7:12