DELL LAPTOPS BAD BUY!!!!

I have a red Dell laptop which I purchased from Dion wired two years ago, the warranty fell away and it started giving me problems.

Unfortunately I had no time to have it sent in for repair as I use my laptop to run my businesses. I purchased a silver dell laptop that was on display in the Tygervalley store, paid for it and took it home. The first day that I had it the screen and pop up boxes would flicker and the keyboard appeared lob sided. I paid the full price for the laptop and expected a working laptop, I was told it can be repaired. I travelled to your store to drop the laptop off for repair and it was expected to be fixed by Monday, only to be told by a staff member the repair man did not bring the correct tools to open the keyboard, I took the laptop back as when spending R15 000 your purchase should be in 100% working order. The laptop was exchanged and I was given a white Dell that was brand new and in the box.

As mentioned I run my businesses from my laptop and I purchased a brand new laptop from Dion Wired for this exact reason that I do not have the time to wait for repairs. Upon setting up the new white dell laptop the screen went blank a few times and white pixels would flash up on the screen. I have multiple recordings of this. It was sent in for repairs, I was given the run around for FIVE weeks. I would call, and leave messages and the staff would go home without getting back to me. Eventually I was told the laptop is ready and fixed and I could come and collect it.

The brand new white dell laptop, which was exchange already once as the first "new laptop" had a faulty keyboard is still blanking out and having white pixels flash on a black blanked out screen.

Each time I have travelled to your store it has cost me money, each time the laptop blanks out and I cannot work on it, it costs me money as I have to wait for when it decides it will actually switch on.

The service and the fact that my new laptop is still giving me problems is ridiculous. I have spent R15 000 for a laptop that had to be sent in for repairs not even a week after I purchased it and to make matters worse it is still doing the exact same thing I sent it in for.

I am unsure if your store received a really bad batch of Dell stock however I cannot accept a faulty laptop that was already exchanged and sent in for repairs and is still not working.