Dell G3 failure. Poor Product and customer service.

I bought a laptop in June 2019 from Dion Wired Tygervally capetown. After like 2 months the hard drive failed according to their Tech side (Incredible Solutions). after a long struggle with them saying it does not fall under warrenty, they replaced it with a complete unit. Now the second Laptop is giving me issues, Battery not charging as well as my keyboard not working. My on site warrenty certificate states that i have on site warranty up until 29/05/2022. i phoned Dell as i know the Dion wired stores closed down and they told me i have to take it to Game. i went to Game in Menlyn mall and they told me they do not have a company that honors the warranty at the moment but they took down my number and said they will phone me. its been a week later and still no help or assistance. This is an absolute disgrace to a client that spent R18000 + at one of their shops and does not receive ANY support or service. now i am sitting with a laptop that has become a pain to use.