1 reviews | Active since Jul 2015
Delivery of online order
I ordered a portable air conditioner on dion wired's Black Friday sale to be delivered to my office. Delivery said 2-5 days so I was eager to get it soon. I I'm literally in the middle of Sandton so I didn't expect a late delivery<br> <br> 5 days after the order I mail dion wired to check that everything is alright. I get a reply a day later to state that they are having delays. No problem, good job so far. I tell them that I will not be in town the following week so could I please change the delivery address. To which dion wired comes up with an ingenious solution. Just don't reply to the customer for a week until it gets delivered to an empty office! Then once it has been delivered, send a polite generic email about delivery delays that completely ignores my request for change of address!<br> <br> Perfect... I wonder how I am going to get this air conditioner now from my female colleagues who lugged it all the way up to the 6th floor.
We acknowledge receipt of your complaint with reference ***6 and would like to apologise for any inconvenience caused.
This matter was referred to the Dion Wired Online Shopping Management for further investigation and assistance.
Regards
Herman van der Berg
Customer Service Advisor
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We acknowledge receipt of your complaint with reference ***6 and would like to apologise for any inconvenience caused.
This matter was referred to the Dion Wired Online Shopping Management for further investigation and assistance.
Regards
Herman van der Berg
Customer Service Advisor
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