AE
Awie E
1 reviews | Active since May 2016
21 Nov 2017, 07:29
Defective PC bought
Bought an ASUS PC from Woodlands branch in March 2017. First issue was a suspected motherboard issue. Took 4 weeks ro repair. During October it started booting to BIOS. After "technician" stared at it for 2 hours I had to book it in for repairs with its charger. 3 weeks later and no joy. On visiting the store I was informed they do not know what the progress is. At no stage did someine offer to replace the PC or any alternative. It is simply the consumer's problem. Staff are hardly able to understand English and is obviously not customer oriented.
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Replies (4)
Dion Wired's replyOfficial
21 Nov 2017, 08:40We acknowledge receipt of your complaint with reference ***2 and apologise for any inconvenience caused.
Senior Management will investigate this matter and will contact you to discuss.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Dion Wired's reply21 Nov 2017, 08:40
Official
We acknowledge receipt of your complaint with reference ***2 and apologise for any inconvenience caused.
Senior Management will investigate this matter and will contact you to discuss.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
AE
Awie E's updateReviewer Update
21 Nov 2017, 13:34Thank you for the quick reply. I received a phone call form the branch and was promised to have my laptop back by 12h00 or a full replacement. That was unfortunately the last heard from them.
All I wanted was to buy a fully operational laptop at the time and price was never an issue. All of the events following seems to deepen my frustrations rather than alleviating the matter.
Thanks anyway for the reply. Seems someone in the organisation takes your public image seriously.
AE
Awie E's update21 Nov 2017, 13:34
Reviewer Update
Thank you for the quick reply. I received a phone call form the branch and was promised to have my laptop back by 12h00 or a full replacement. That was unfortunately the last heard from them.
All I wanted was to buy a fully operational laptop at the time and price was never an issue. All of the events following seems to deepen my frustrations rather than alleviating the matter.
Thanks anyway for the reply. Seems someone in the organisation takes your public image seriously.
Dion Wired's replyOfficial
22 Nov 2017, 07:17Further to the above matter we wish to confirm that you should have received your laptop by now as estimate time of arrival was yesterday.
We thank you for your patience in this matter.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Dion Wired's reply22 Nov 2017, 07:17
Official
Further to the above matter we wish to confirm that you should have received your laptop by now as estimate time of arrival was yesterday.
We thank you for your patience in this matter.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
AE
Awie E's updateReviewer Update
22 Nov 2017, 07:29Good morning.
No delivery was made in spite of promises made. Situation unchanged.
AE
Awie E's update22 Nov 2017, 07:29
Reviewer Update
Good morning.
No delivery was made in spite of promises made. Situation unchanged.