Decoder

I placed an order online for a tv, fan and decoder. <br> <br> The TV arrived, along with a Samsonite Laptop Bag(Obviously the wrong person). I contacted support immediately to tell them, and that possibly the decoder and the bag got swapped when packing. <br> <br> In no time they came to collect the laptop bag. <br> <br> A couple days later, my fan arrives. Still no decoder. <br> <br> I have spoken to a lady named Rehana. She is helpful, but sometimes that's just not good enough. I was told that the reason why I couldn't get my decoder earlier was because the home owner which had my decoder, was away on business. Excuse me? Why is that my problem? This was your issue, not mine. Don't make it my issue. I order a decoder, it says 3-7 working days delivery. And that's what I want. Simple. <br> <br> I was then promised it would be here on Monday by Rehana. Didn't arrive. <br> <br> Then I was told it would be here yesterday. Didn't arrive. <br> <br> This is getting a little stupid now. I know it may not be Rehana's fault. But with all due respect, I am the customer, and I don't need to care about all this, that's your job. <br> <br> Order Number: ***<br> <br> This should have been resolved the day after it happened.