1 reviews | Active since Aug 2017

21 Feb 2019, 10:10

********* and dishonest

I purchased two printers from Dion wired on Black Friday - epson 3070. I was phoned by Riaaz the sales manager from Dion Wired gateway on the 18th February 2018 who informed me that there are no printers in stock and i should take a R200 discount and take the 3050. I was upset and informed Riaaz that this is unacceptable as i have waited from November. He promised to call me back which he never did.

This morning i called Dion Wired in Gateway and spoke to Gregory the store manager who says that they do have stock of these printers and that they did receive on Monday but are three short. I presume that Riaaz thought by lying to me on Monday he could solve the problem of three short printers for their customers who paid in advance.

I am extremely disappointed by their service and cannot believe that their customers are treated with such disdain and in such a ********* manner. Dion wired if your sales manager can lie to a customer why should i trust you and buy from you again?

0
Replies (1)
Dion Wired
Dion Wired's reply21 Feb 2019, 14:20
Official
 We are pleased to inform you we have received your query/complaint at  Game / Dion Wired Customer Care. We apologize for any inconvenience caused. 
We have logged your request with reference number  # 77087

The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response. 
Please do not hesitate to contact the Game/ Dion Wired  Customer Care should you need any further assistance. 

Rina Taute    
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired 
Tel: *** / Fax: *** 

E-Mail: *** 

 

Best regards,