SM
Sameshan M

1 reviews | Active since Jul 2016

15 May 2017, 21:33

Customet Service

<p>Hi</p> <p> </p> <p>My LG 65 inch television I purchased from Dion wired in Woodmead 12 months ago has stopped working.</p> <p> </p> <p>i have asked Dion wired to confirm if they will log the issue with LG, but no response has been received.</p>

0
Replies (3)
Dion Wired
Dion Wired's reply16 May 2017, 15:02
Official

We acknowledge receipt of your complaint with reference ***3 and apologise for your inconvenience in this matter.

Senior Management will contact you out of this forum to assist in this matter.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

SM
Sameshan M's update16 May 2017, 22:00
Reviewer Update

I have yet to be contacted by Dion wired.

This is now the second product purchased from the woodmead store which was fault after 12 months.

Dion Wired
Dion Wired's reply17 May 2017, 16:13
Official

Further to the above matter we confirm that management contacted you to advise that LG management is involved and that they have to give permission for a technician to attend due to you not having a serial number.

The store will keep you updated on the process.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,