**** Customer Service

I tried to cancel my account earlier this year as I am trying to get debt free. My account was paid up but they still debited my bank account. I inquired about this and advised them that I want my account to be closed and the money given back to me that they took wrongfully. RCS contacted me in March and advised me that the account will be closed and that they need my bank statement to do the refund. I sent the documents on the 16th of March and have not heard anything from them since then, except for emails stating that they need bank statements to do the refund. I have sent them the statements but still no refund. The account is still open and they are busy debiting the account with a service fee. This is highly unacceptable. I would really like to get this sorted out and would like my money back that they took from my bank account, including the service fees that they are taking from my account. The amount as of March that they owe me is R784,46. I know it is not a lot, but for someone trying to become debt free, it is a lot. Companies are quick to threaten people if people don't pay accounts on time, but then the companies act stupid when they must give money back. Something must be done about this kind of attitude from companies.