Contact Centre Unresponsive

I have asked that an account be cancelled after I settled it in Feb (at Game, after being given the settlement amount over the phone at the RCS counter). I waited for weeks, eventually phoning in again and again until I had a response. I was promised that it was fully closed, but I am now still receiving statements - so the account is still open. <br> <br> Ultimately, this means that I will avoid opening a Dion-wired card and warn others, since it is impossible to get any real feedback - automated responses don't count. Email says \within 48 hours\" - not sure if that means 4 hours work per day x 12 + tea-breaks and holidays. Maybe my expectations are too high... when I think that 48 hours is in fact 48 hours..."