Complaint on Service at Dion Wired Woodmead

Good day

I booked my Samsung S8 for a screen fix at Dion Wired Woodmead on Tuesday 25 September 2018 and specifically asked what is the latest I can get my phone back before admitting it, the response was earliest Thursday 27 and latest Friday 28 September 2018.

1. I had to go twice on to the store because none of the Samsung store representative were available the first time on 25 September . 2. They called on the 26 September to state that there waiting on a part and indeed it will be ready by Friday. 3. I called Friday 28 September 2018 Monday 1 October 2018 Tuesday 2 October 2018 Wednesday 3 October 2018 All Four times they transfered me to the Samsung Repair department and no one picked up, I left a message and my number for them to call me back so I can at least have Status on the repair. 4. I physically went on Monday 1 October to speak with the sales lady that had taken my phone, when a Dion representative went out back to fetch the representative, he came back talking on phone/ pretending to talk on the phone , After 15 minutes of waiting another representative asked him why he didn't give me feedback that the Samsung repair lady had left , he continued to talk on the phone, so I walked out of the store frustrated but I was at least expecting a courtesy call to give me an update.

it is 4 October now and no one has got back to me, I don't want to lie the most frustrating aspect of this is the poor service I received , if they had at least updated me that they will need a little longer for the repair it would of been better but being quiet and unavailable all the time makes me question the work ethics in Dion Woodmead .